Privacy Policy

This Privacy Policy applies to the apps developed by Liveable Insights Pty Ltd trading as Hyve Labs for Shopify merchants, including Post to Medium, Multi Custom Authors, Multipacks, and Post to Xero (collectively, the “Apps”). 

Post to Medium provides automated posting of articles from Shopify to Medium to merchants who use Shopify to power their stores.

Multi Custom Authors allows Shopify merchants add custom authors to blog posts.

Multipacks helps Shopify merchants manage their product inventory for multipacks and bundles automatically.

Post to Xero connects Shopify to Xero, making it easy for Shopify merchants to track and manage their shop’s orders, inventory and financials. It eliminates the need for manual data entry and reconciliation of invoices, merchant fees, taxes and payouts.

The Apps are designed to be used in connection with the Shopify platform, and this Privacy Policy sets forth the information that we collect and how we use and disclose such information.

Information Collection

When you use the Apps, we may collect certain information, including:

  • Information that you provide to us directly, such as your name, email address, and other contact information.
  • Information that we automatically collect when you use the Apps, such as your IP address and device information.
  • Information that we collect from Shopify, such as your shop name, shop ID, and other information related to your Shopify account.
 

When you install either Apps, we are automatically able to access certain types of information from your Shopify account as described below:

  • Post to Medium:
    • Read store content like articles, blogs, comments, pages, and redirects.
 
  • Multi Custom Authors:
    • Read and write store content like articles, blogs, comments, pages, and redirects.
 
  • Multipacks:
    • Read and write store details like products, inventory and orders.
 
  • Post to Xero:
    • Read store details like orders, products, customers and inventory.
  

Use of Information

We may use the information we collect for a variety of purposes, including:

  • Providing the features and functionality of the Apps.
  • Improving the performance and user experience of the Apps.
  • Communicating with you about the Apps, including sending you updates and alerts.
  • Complying with legal and regulatory requirements.
 

Information Sharing and Disclosure

We may share or disclose information that we collect as follows: 

  • With third-party service providers that we engage to perform services on our behalf, such as hosting and hosting providers, analytics providers, and other service providers. 
  • With third-party partners, such as Medium and Xero, for the purpose of connecting the Apps to their platforms. 
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation. 
  • If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of our company or others.
 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

The Apps retain records describing your Shopify store and your ownership thereof, for the purposes of recording your store’s relationship with the Apps.

For Post to Medium, these records are limited to your Shopify store name, myshopify.com subdomain, your shop domain name, your Medium username, your Medium token and the email address of your Shopify account.

For Multi Custom Authors, records are limited to your Shopify store name, myshopify.com subdomain, your shop domain name and the email address of your Shopify account.

For Multipacks, records are limited to your Shopify store name, myshopify.com subdomain, your shop domain name and the email address of your Shopify account.

For Post to Xero, records are limited to your Shopify store name, myshopify.com subdomain, your shop domain name, your email address associated with your Shopify account, your email address associated with your Xero account, your Xero store name and your Xero account token associated with your store.

Changes

We may update this Privacy Policy from time to time. If we make any changes, we will post the new Privacy Policy on this page. If the changes are significant, we may also provide a more prominent notice or email you.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to make a complaint, please contact us by e-mail at [email protected].